Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://acousticpanels.ltd
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
в комплекте нет клея, совсем никакого, только панели. реклама и описание вводят в заблуждение, о легкоц инсталляции. для легкой инсталляции нужен монтажный скотч лента. или клей. в остально отличные панели
Very good product
좋습니다
good
me ha gustado mucho
me ha gustado mucho
Die Klebepunkte sind schwer abzuziehen, aber ansonsten sieht es gut aus und hält. Es lässt sich an Rändern auch zuschneiden.
Very effective despite the small size!
I recommend. Excellent quality, fast delivery.
As soon as I put them up I could instantly hear a difference it just kills any bouncing voices! Great value for the money honestly
Muy contento con el producto y su acabado
I ordered one a few months ago and decided to buy another pack to expand my designs. I love the panels and the adhesive is great.
Excellent value for money. I also ordered another color, both are good, but the quantity I ordered is not large. After installation, there will be some sound insulation effect. If you also want to try it, I recommend you to buy it.
I’m solely using these for show. I don’t know if they work as far as sound reduction, but I don’t care because I don’t need it. They are exactly what I wanted to help me fill a blank wall in my son’s room. I had 2 worries: 1) That they’d fall off the wall. They have not, and they seem to be pretty stuck on there. 2) That they’ll ruin the wall when it’s time to take them off. I haven’t gotten that far yet, but my husband’s a painter so it’ll be fine. Very pleased with this purchase.
Быстрая доставка. Действительно, заглушает звуки в комнате
Solid quality sound absorption
As some people may say in their own reviews of the product. This is a good enough product, but it really depends on the environment in which you place these things.