Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://acousticpanels.ltd
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me li aspettavo più pesanti, ma tutto sommato, sono ottimi! Compreso anche il biadesivo Gel che ha una tenuta pazzesca!
Todo bien.
ordering some more panels happy with item
goed
Пока что думаю как наклеить,два цвета, выглядит красиво.
very good panels! doing their job very well!! no echoes, pleasant and clear sound! density is 140kg/m³, almost minimum from the declared item. seller is very cooperative and professional. love to do business again!
Great product and beautiful finish! I used these soundproof panels in my office, and they made a huge difference — the space feels much quieter and more professional now. The color is consistent, lightweight, and easy to cut for custom fitting.
I got these for my apartment to keep my neighbor from complaining about my late night phone conversations
I added these to my music room. First I sprayed them with glitter, because every music room should have some sparkle. I love them.
I bought six colors, white being just one of them. The texture of these panels is amazing. When all the colors are installed together, the entire wall is transformed, and so is the style of my entire room. I originally bought these just for soundproofing, as I plan to create a broadcasting environment in this room and try to keep noise out of my broadcasting environment. Now, I have achieved not only soundproofing, but also decorative effects. Overall, I am very satisfied.
These are awesome! I ordered two sets after moving into my new office, and they're incredibly reverberant. I added carpet, which has improved things a bit. The room is quite large. I'm a podcaster, and I'm always looking for solutions. I originally wanted to record in my closet, but it didn't work! I wish I could upload the recordings here so you could hear the before and after effects. I hung them on the wall behind the mics, and the difference is noticeable. I'm planning to order another set for my desk. I used the included tape to mount them, as the seller suggested, and it was easy to do.
Super easy to install. Be sure to use a level on each tile otherwise you could be way off by the end of the wall. Just waiting on another pack so I can finish off the wall behind my noise making tv and turntable. Highly recommend these tiles.
Good
Great, like the picture